Refund policy

Return & Refund Policy – TeachingNest

At TeachingNest, we strive to deliver high-quality educational products safely and on time. Our return and refund policy is designed to be fair, transparent, and consistent with our Shipping Policy.

1. Eligibility for Returns

Returns are accepted only under the following circumstances:

The product is damaged, defective, or incorrectly delivered
The issue is reported within 48 hours of delivery
The product is:
- Unused and unassembled
- In original condition
- Returned with original packaging, accessories, manuals, and invoice

Requests raised after 48 hours of delivery will not be eligible for return or refund.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Customized or made-to-order products
Bulk or institutional orders (unless damaged or defective upon delivery)
Products damaged due to misuse, mishandling, or improper storage
Items returned without original packaging or missing accessories

3. How to Request a Return

To initiate a return request:

Contact us within 48 hours of delivery via:
- 📧 Email: teachingnest@gmail.com
Provide:
- Order ID
- Reason for return
- Clear photos/videos of the product and outer packaging

Returns sent without prior approval will not be accepted.

4. Return Shipping & Pickup

If the return is approved due to damage, defect, or incorrect item, TeachingNest will:
- Arrange reverse pickup OR
- Reimburse reasonable return shipping costs
For any other approved return, return shipping costs will be borne by the customer

All returns must be packed securely to avoid damage during transit.

5. Inspection & Approval

Once the returned product is received, it will undergo a quality inspection
Approval or rejection of the return will be communicated after inspection
TeachingNest reserves the right to reject returns that do not meet eligibility criteria

6. Refund Policy

Approved refunds are processed within 7–10 business days after inspection

Refund Method:

Prepaid orders → Refunded to original payment method
COD orders → Refunded via UPI or bank transfer (details will be requested)

Shipping charges (if any) are non-refundable, except in cases of incorrect or damaged delivery.

7. Replacement Policy

For damaged, defective, or incorrect items, we may offer a replacement instead of a refund, subject to stock availability
Replacement dispatch timelines will follow our Shipping Policy
Delivery timelines are estimates and may vary due to courier or external factors

8. Order Cancellations

Orders can be cancelled before dispatch only
Once an order has been shipped, cancellations are not permitted
Customized, bulk, or made-to-order products cannot be cancelled once processing has started

9. Delays, Courier Issues & Force Majeure

As stated in our Shipping Policy:

TeachingNest is not responsible for delays caused by courier partners, weather conditions, strikes, customs clearance, or incorrect delivery details
Such delays do not qualify for refunds or cancellations

10. International Orders

International orders are subject to customs regulations of the destination country
Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer
Returns or refunds for international orders are accepted only for damaged or incorrect items